TERMS AND CONDITIONS

WORKPLACE SAFETY

Purity Detailing provides a mobile valeting and detailing service across Oxfordshire, ensuring convenience by coming to your location, whether it's your home or workplace.

However, it is essential for us to have a safe working environment. We kindly request a suitable place to work, preferably a driveway. If your vehicle is parked in a high-traffic area or has insufficient space for safe operations, we reserve the right to refuse service.

If you have any concerns regarding this matter, please don't hesitate to contact us. We will make every effort to find a suitable arrangement.

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DEPOSITS

To secure our dedicated time for your booking, a 10% deposit may be required, depending on the booking value. Confirmation of the booking will be provided upon receipt of the deposit.

We offer a transferrable deposit in case you need to reschedule your booking 72 hours prior to the scheduled work. However, if you fail to notify us within this timeframe, we may not be able to refund your deposit.

In the event of a cancellation after the deposit has been taken, a refund will be issued if:

• You notify us 14 days before the scheduled work.

• Purity Detailing cancels the booking.

• The booking is transferred to another person.

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QUOTES AND EXPECTATIONS

We strive to provide accurate quotes for our services. To do so, we require an honest assessment of the vehicle's condition, often accompanied by interior pictures.

If your vehicle is heavily soiled with pet hair, mud, mold, or any form of bodily fluid, we kindly request that you inform us in advance. This is in the best interest of both parties, allowing us to allocate sufficient time and ensuring transparency regarding any additional charges.

If we arrive at the job and unexpectedly encounter any of the aforementioned scenarios, we will provide a revised quote for the work. If we are unable to agree on a price and a deposit has already been taken, we may not be able to issue a refund.

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MAINTENANCE

Our maintenance scheme is available to returning customers who have previously undergone our "The Deep Clean" or "New Vehicle Protection" packages. This scheme is designed to facilitate the regular maintenance of your vehicle based on the steps taken during these packages.

We highly recommend scheduling maintenance visits as frequently as possible, with a minimum of once per month. Any period exceeding one month will no longer be classified as maintenance.

If your vehicle requires additional attention due to heavy soiling between visits, please inform us prior to any work being carried out, as extra time may be necessary.

For any additional time required to complete your maintenance, we will charge our hourly rate of £25 per hour.

 

LIABILITY REGARDING CHILD SEATS
 

Purity Detailing acknowledges that child seats are important safety devices. While we take utmost care during our services, including interior cleaning and detailing, it is the customer's responsibility to ensure that any child seats are securely installed and meet safety standards before and after our service. We recommend customers double-check the installation of child seats post-service to ensure they remain properly secured. Purity Detailing cannot be held liable for any issues arising from the installation, positioning, or condition of child seats before or after our services.

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PAYMENT TERMS

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• Payment is due in full upon completion of the service unless agreed otherwise in advance.

• We accept cash, bank transfers, and card payments (if applicable).

• Any unpaid balances must be settled within 48 hours of service completion. Failure to do so may result in additional charges and legal action.

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LIABILITY & DAMAGE

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• Purity Detailing will exercise due care when working on your vehicle. However, we cannot be held liable for pre-existing damage, including but not limited to scratches, dents, paint defects, or interior wear.

• If we identify pre-existing damage, we may take photos for documentation before beginning work.

• If any damage is caused by our negligence, we will work with you to reach a fair resolution.

• We are not responsible for damage caused by third-party products, manufacturer defects, or structural weaknesses in the vehicle.

 

WEATHER CONDITIONS
 

As a mobile detailing service, our ability to work is subject to weather conditions.

• If the weather is unsuitable (heavy rain, snow, or extreme heat), we may need to reschedule your appointment.

• If rescheduling is necessary, we will contact you as soon as possible to arrange a new date.

 

CUSTOMER PROPERTY & BELONGINGS

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• We kindly request that all personal belongings be removed from the vehicle before the service begins.

• Purity Detailing is not responsible for the loss or damage of any personal items left inside the vehicle.

 

SATISFACTION GUARANTEE

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• We aim for 100% customer satisfaction. If you are unsatisfied with any aspect of our service, please notify us within 24 hours so we can address the issue.

• Any claims regarding dissatisfaction must be accompanied by photos. We may, at our discretion, offer a partial refund or a rework of the affected area.​

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AGREEMENT TO TERMS
 

By booking a service with Purity Detailing, you acknowledge and agree to these terms and conditions.

If you have any questions or require clarification, please do not hesitate to contact us.